Privacy Policy

San Antonio Synergy Sports LLC ("SA Synergy Sports," "we," "us," or "our") is committed to protecting the privacy of our members, parents, guardians, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sasynergysports.com or use our services.

Information We Collect

Personal Information You Provide

When you register for an account, enroll a child, or contact us, we may collect:

• Parent/Guardian information: name, email address, phone number, mailing address
• Child information: name, date of birth, age, gender, school, grade level
• Medical information: allergies, medical conditions, emergency contacts (provided on registration forms)
• Account credentials: email and encrypted password

Payment Information

All payment processing is handled securely by Stripe, Inc. We do not store credit card numbers, CVV codes, or full payment card details on our servers. Stripe processes and stores payment information in accordance with PCI DSS (Payment Card Industry Data Security Standard) Level 1 compliance. For more information, see Stripe's Privacy Policy.

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• IP address
• Pages visited and time spent on pages
• Referring website address
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Process enrollments and manage memberships
• Track attendance, player evaluations, and team assignments
• Process payments and send invoices
• Communicate program updates, schedule changes, and important notices
• Respond to inquiries and provide customer support
• Ensure the safety and well-being of participants
• Improve our programs and website experience
• Comply with legal obligations

Information Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Coaches and staff: Limited information necessary for program delivery (child's name, age, medical notes relevant to safety, emergency contacts).
• Payment processor (Stripe): Payment information necessary to process transactions.
• Legal requirements: When required by law, court order, or government request.
• Safety: When necessary to protect the safety of a child or other participants.

Data Security

We implement appropriate security measures to protect your information, including:

• SSL/TLS encryption (HTTPS) for all data transmission
• Encrypted password storage using industry-standard hashing
• AES-256 encrypted database backups
• Role-based access controls limiting who can view sensitive information
• Regular security reviews and updates

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Cookies & Session Data

Our website uses session cookies to maintain your login state and provide a functional experience. These cookies are essential for the operation of our member portal and are not used for advertising or tracking across other websites. Session cookies are automatically deleted when you close your browser or log out.

Data Retention

We retain personal information for as long as your account is active or as needed to provide services. Payment records are retained as required for tax and accounting purposes. You may request deletion of your account and personal data at any time, subject to our legal and regulatory obligations.

Your Rights

You have the right to:

• Access the personal information we hold about you and your children
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of non-essential communications
• Withdraw consent for data processing

To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites (such as the SA Synergy Sports Foundation). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.